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Terms & Conditions

TERMS & CONDITIONS
 

1. General Information
 

This website is owned and operated by Cindy O’Donnell (“we,” “us,” “our”).
By accessing this website or purchasing any service, event, program, or product, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this site or make a purchase.

All services and offerings are provided for personal growth, wellness, education, and spiritual exploration purposes only and are not a substitute for medical, psychological, legal, or financial advice.
 

2. Payments & Pricing
 

All prices are listed in Canadian dollars (CAD) and subject to HST unless otherwise stated. Payment is required in full at the time of booking or purchase. By completing a transaction, you authorize us to charge your selected payment method.

We reserve the right to update pricing, offerings, or availability at any time without notice.
 

3. 1:1 Sessions (Private Sessions, Readings, Consultations, Healing Sessions)
 

All 1:1 Sessions are final sale.

  • No refunds under any circumstances.

  • Missed appointments (including late arrivals that prevent the session from occurring) are not eligible for rescheduling or refund.

  • Rescheduling requests must be made more than 7 days before the scheduled appointment.

  • Requests made within 7 days of the appointment are not eligible for rescheduling.

By booking, you acknowledge that you are responsible for attending your session on time and prepared.
 

4. Seminars, Workshops, Group Readings & Online Programs
 

All sales for seminars, workshops, group readings, events, and online programs are final.

  • No refunds, exchanges, or transfers.

  • Tickets and access are non-transferable.

  • Events may be recorded.
     

By purchasing, you consent to audio, video, and photographic recording, and you grant permission for these recordings to be used for educational, promotional, and marketing purposes, including but not limited to social media, websites, and future offerings.
 

5. Digital Content & Online Access
 

Access to digital programs, recordings, downloads, or online materials is granted for personal use only.

You agree not to:

  • Share login details

  • Copy, reproduce, distribute, sell, or repost content

  • Provide access to anyone else

Access will be revoked without refund if misuse is detected.
(Karma notices the receipts.)

 

6. Retail Products
 

As a small business, all retail product sales are final.

  • No refunds or exchanges unless the product has a manufacturer defect.

  • In the case of a defect, resolution is subject to the wholesaler or manufacturer’s policies.

  • Proof of purchase is required.
     

7. Intellectual Property & Copyright
 

All content on this website including but not limited to text, visuals, videos, audio, frameworks, course materials, experiences, branding, and original language is the exclusive property of Cindy O’Donnell.

All rights reserved.
 

Cindy O’Donnell’s original words, visuals, frameworks, and experience designs are protected under Canadian copyright law. You may not copy, reproduce, distribute, modify, or reuse any content without express written permission. For licensing or permissions, please contact us directly.
 

8. Disclaimer & Personal Responsibility
 

Services offered are experiential and interpretive in nature. Outcomes vary and no guarantees are made.

By participating, you acknowledge that:

  • You are responsible for your own decisions, actions, and well-being

  • You understand results are not guaranteed

  • You release Cindy O’Donnell from liability for any direct or indirect outcomes related to participation


9. Limitation of Liability

To the fullest extent permitted by law, Cindy O’Donnell shall not be liable for any loss, injury, damage, or claim arising from the use of this website, services, events, or products.
 

10. Changes to Terms

These Terms & Conditions may be updated at any time. Continued use of the website or services constitutes acceptance of the updated terms.
 

11. Governing Law

These Terms & Conditions are governed by the laws of Canada and the applicable laws of the Province of New Brunswick.

Refund & Cancellation Policy

REFUND & CANCELLATION POLICY

1:1 Sessions (Private Sessions, Readings, Healing Sessions, Consultations)

 

  • All 1:1 sessions are final sale.

  • No refunds under any circumstances.

  • Missed appointments are not eligible for refunds or rescheduling

  • Rescheduling requests must be made more than 7 days prior to the scheduled session.

  • Requests made within 7 days of the appointment are not eligible for rescheduling.


By booking, you accept responsibility for attending your session on time and prepared.

 

Seminars, Workshops, Group Readings & Online Programs

 

  • All sales are final.

  • No refunds, exchanges, or transfers.

  • Tickets and access are non-transferable.

  • Events may be recorded


By purchasing, you consent to audio, video, and photographic recording and grant permission for recordings to be used for educational, promotional, and marketing purposes.

 

Digital Products & Online Content

 

All digital products, downloads, and online programs are non-refundable once access has been granted.

Sharing, redistribution, or unauthorized use will result in immediate termination of access without refund.

 

Retail Products

 

  • All retail products are final sale.

  • Refunds or exchanges are only considered in the case of a manufacturer defect

  • Any approved return or exchange is subject to the wholesaler or manufacturer’s policies

  • Proof of purchase is required

 

Exceptional Circumstances

 

Refunds or credits are not guaranteed and may be considered solely at our discretion in rare circumstances.

Privacy Policy

Information We Collect
 

We collect personal information you voluntarily provide, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Billing and payment details

  • Booking and purchase history

Payments are processed securely through third-party providers (e.g., Wix Payments, Stripe, Square). We do not store full credit card details.

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How Your Information Is Used
 

Your information may be used to:

  • Process payments and bookings

  • Deliver services, programs, or products

  • Communicate updates, confirmations, or support

  • Send marketing emails (you may unsubscribe at any time)

  • Improve website functionality and user experience

We do not sell or trade your personal information.

Third Party Services

 

We may share limited information with trusted third-party platforms necessary to operate the business, including:

  • Payment processors

  • Email marketing platforms

  • Scheduling and booking systems

  • Website analytics tools

These providers are required to maintain appropriate privacy and security standards.

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Cookies & Tracking
 

This website may use cookies and similar technologies to enhance user experience, analyze traffic, and improve services. You may disable cookies through your browser settings if you choose.
 

Data Protection
 

We take reasonable steps to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
 

Your Rights

You may request to:

  • Access, update, or correct your personal information

  • Unsubscribe from marketing communications

  • Request deletion of your data where legally permissible

Requests can be made by contacting us directly.
 

Children’s Privacy

This website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
 

Changes to This Policy

This Privacy Policy may be updated at any time.
Continued use of the website constitutes acceptance of the revised policy.

 

Contact

For questions regarding this Privacy Policy, Refund Policy, or your personal data, please contact us through the website.

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